7+ years helping enterprise customers evaluate, adopt, and expand complex technology across Microsoft, ERP/PLM, and SaaS environments. From Surface hardware to $1M+ software implementations, I translate what the product does into what the customer needs.
Most enterprise technology sales fail not because the product is wrong, but because nobody translates between what the technology does and what the customer actually needs. That has been my job for 7+ years: sitting between technical teams and business buyers, listening to both sides, and building the bridge. At Microsoft, I managed 30-40 active Surface deals at a time, coordinating with field sellers, Global Black Belt teams, pricing specialists, and channel partners. At Kalypso, I led discovery for ERP and PLM implementations worth $500K to $1M+, scoping solutions for enterprise and upper mid-market customers and partnering with implementation teams to ensure smooth post-sale transitions.
What sets me apart is not just the technical knowledge. It is the follow-through. 100+ monthly account touchpoints at Kalypso. 24-48 hour SLA on every partner referral at AVATA. 100-110% of Microsoft 365 attach targets, consistently. I have also invested heavily in staying ahead of the curve: 50+ certifications across Azure AI, ITSM, Agile Project Management, ServiceNow, cybersecurity, and customer experience. I am looking for my next opportunity to help enterprise customers get the most out of complex technology as a Technical Account Manager, Customer Success Manager, or Enterprise Account Manager.